Extensive support drives customer satisfaction
Any computer or device can fail; it’s never planned and it’s not pleasant for the user – but how the vendor deals with the problem can make all the difference. Lenovo strives to make its products as failsafe as possible, with strict quality control and testing taking...
Engagement makes channel partners successful
As a 100% indirect IT business, Lenovo takes extra care to ensure that it stays relevant to its growing channel of reseller partners. “Lenovo has been channel-centric from day one,” says Abrie van Staden, channel lead for Lenovo SA. “As such we rely heavily on...
Tapping the SADC opportunity
Lenovo’s local operation looks after the entire Southern African Development Community (SADC) and Indian Ocean Islands (IOI) countries – but, unlike many of its counterparts, it has a dedicated team ensuring that customers in the region get personal care. Abhay...Formula One’s comeback kings
It was an emotional farewell. Draped in the brilliant yellow, blue and green flag of his homeland, Felipe Massa waved a heart-felt ‘good-bye’ to his fans following the 2016 Brazilian Grand Prix – his last-but-one before retirement. By Graham Duxbury He had carefully...
Individual rights are on the line
Whistle-blower Edward Snowden addressed CeBit delegates via video link from an unknown location in Russia, answering questions and giving his position on questions of individual user rights. Kathy Gibson reports Don’t be lulled into a sense of false security because...
IoT and smart mobility connect us to work in new ways
We increasingly use our smartphones and other smart mobile devices with screens to view the results of data gathered by Internet of Things (IoT) devices, including those connected to workflows. By Jurgen de Jongh The smartphones and their smart cousins are equally...
What do customers really want?
There’s no doubt that a tough economic environment is forcing a decline in printer sales – but it’s also making companies really think about things like product longevity, warranties and print volumes. Paul Norris, Brother product manager at Mustek, explains that it’s...
State of the Nation
The changing world of POS, report-backs from Inforum and Dell EMC, as well as this month’s product showcase.
Who’d want to be a reseller?
New threats and how to defend against them, a spotlight on COREX distribution, and a report back from Dell EMC world.