by Kathy Gibson | Feb 14, 2025 | Featured Story
Customers, in particular Gen Zers and millennials, are turning to platforms like YouTube and Reddit to resolve service issues, underscoring a growing preference for low-effort third-party service experiences over traditional company-owned channels, which are often...
by Kathy Gibson | Feb 14, 2025 | Features
Long-time followers of the quantum computing market will know that interest in technology has continued to accelerate. Industry events are attended by an ever more diverse crowd of scientists, engineers, investors, supply chain partners, and prospective end users,...
by Kathy Gibson | Feb 14, 2025 | Thought Leadership
By Zak Haeri – While growth in pure online sales in South Africa has steadied following an explosion in adoption during the pandemic, we now live in a truly omnichannel world. Many shopping journeys that start with online engagement now conclude instore and vice...
by Kathy Gibson | Feb 14, 2025 | Features
With Donald Trump’s election and, more recently, strong employment numbers coming out of the US, many South Africans will have been keeping a nervous eye on the rand’s performance against major currencies. That nervousness isn’t unfounded either. The gains the...
by Kathy Gibson | Feb 14, 2025 | Thought Leadership
Dr Chris Blair – What metrics are companies using to measure their progress on climate mitigation? To what extent are they leveraging their remuneration systems to elevate performance in this area? How do corporate approaches differ by industry or geography? The...