How can African organisations differentiate themselves?

Africa is currently the world’s second-fastest growing region in terms of economic development and gross domestic product (GDP), according to the World Bank, meaning that there is endless potential and opportunity for organisations to grow and transform on the...

Improve your digital customer service strategy

In today’s customer-driven world, the role of the customer service and support team is more critical than ever. By Ndagi Job Goshi, GM of Liferay Africa Businesses need to shift their mindset to view their customer service and support not as an expense but rather as...

Reinventing digital transformation with open banking

Fintechs understand the importance of being customer-centric. In fact, 90% of organisations cite enhanced customer experience as vital to their competitive advantage. By Clinton Scott, MD of TechSoft International Differentiation is therefore not about the products...

The importance of flash storage for the cloud

As cynicism about the benefits of the cloud give way to rapidly embracing digital transformation, companies are finding themselves in a position where they must optimise their infrastructure. Anthony Njoroge, product manager for NetApp at Westcon-Comstor Sub-Saharan...

Collaborating in a new business environment

In this disruptive new world of work, organisational teams require support to become more efficient at delivering services. Critical to this is establishing a smarter level of integration across business units to better enable employees to fulfil their job functions...

Hyper-automation can unlock powerful efficiency wins

With South African businesses now settling into various forms of remote and hybrid working, many leaders are looking to consolidate the gains of newly digitised business and operational processes. By Collin Govender, MD of Altron Karabina The health crisis has...

Going with cloud doesn’t remove responsibility for security

Moving into the cloud has many benefits if done correctly, from increased agility and flexibility to scalability and moving to an opex rather than capex model. By Hemant Harie, MD of Gabsten Technologies However, one thing businesses need to always take into account...

Resilient infrastructure is key for sustainable data centres

International Data Centre Day, which was observed on Wednesday 24 March this year, is a global movement aimed at generating awareness about the importance of data centres. By Deeshon Munshi, business manager: data centres and telecoms (Middle East & Africa) at...

Customer experience management in the new normal

At home, online and ready to engage – this is the consumer in the new normal. By Ntombi Mhangwani, experience architect and lead Women’s Forum at Accenture Interactive Africa During their prolonged time at home, consumers have become more willing and able to use...

How to find success in the B2B digital game

Many businesses were already feeling a sense of urgency to launch a digital commerce initiative prior to the pandemic. By Greg Gatherer, account manager at Liferay The manual processes that businesses relied on in the past are typically too costly to manage and...