The relationship between customer retention and business success

While several metrics serve as indicators for marketing success, customer retention is certainly one of the most important. And rightly so. By Kerry Thomas, head of customer experience at IQbusiness A brand’s ability to attract new consumers, while ensuring existing...

How tech companies have managed to stay relevant

Covid-19 has redefined what we previously deemed as normal in all aspects of our lives. By Thibault Dousson, GM of Southern Africa It has thrust digital transformation to the forefront of the business arena and shown that if you cannot innovate and adapt to this new...

The value of agility in the land of the giants

2020 will go down in history as the year when businesses around the world, big and small, local and international, had to pivot from the status quo to ensure basic survival. By Grant Field, CEO of Fedgroup The onset of COVID-19 forced the pace of business to change,...

Technology to the rescue of supply value chain challenges

Before the pandemic hit, many businesses were still grappling with the realities of digital transformation, whether they were already on the journey or had not yet begun. By Andrew Hoseck, chief operating officer of In2IT Technologies Now, however, technology that was...

How digital gives SMEs a competitive advantage

Digital business technology is progressing all the time; becoming faster, more capable and cheaper. It reduces costs and friction, provides detailed information in close to real time, and has the potential to open up new markets and opportunities. Andiswa Bata:  FNB...

Key considerations in new white paper

​​​The Department of Communications and Digital Technologies (DCDT) released a White Paper containing a framework for the provision of audio and audio-visual content services on 9 October 2020. By Peter Grealy, partner; Nozipho Mngomezulu, partner; Karl Blom, senior...

Energy transition in the digital age

Kathy Gibson reports – No economy can thrive without extensive and reliable energy – and digitalisation can help to ensure that it delivers. The energy industry is currently transitioning, at the same time as digital disruption is becoming mainstream. “We are...

Crypto: the hype and the profits

Recent headlines around cryptocurrencies have steered away from its mesmerising mystery and shed light on the inevitable risks surrounding an unregulated financial asset. By Wiehann Olivier, CA (South Africa) and partner at Mazars South Africa From Ponzi schemes to...

Digital entrepreneurship in a digital economy

With a shift away from physical commerce, consumers are increasingly taking their daily activities online. This shift has resulted in new opportunities for emerging digital entrepreneurs to reap the dividends from digital and grow in the digital economy. By Tonny...

What you need to know about overtime and remote working

Over the past six months, the Covid-19 pandemic has reshaped the way many organisations operate and how they manage their workforces. By Yolandi Esterhuizen, registered tax practitioner & compliance manager at Sage Africa & Middle East Many businesses were not...