by Kathy Gibson | Mar 17, 2017 | Features
The legacy of enterprise management systems used by parastatals and State Owned Enterprises (SOE) is renowned for its exorbitant software development and implementation costs as a result of inadequate IT requirement scoping and current legacy solutions pricing...
by Kathy Gibson | Mar 17, 2017 | Features
Latest-generation enterprise technologies have the potential to improve financial and operational management within public sector entities, and enhance service delivery to citizens, write John Mokiti, business development manager: government and public services for...
by Kathy Gibson | Mar 17, 2017 | Trends and Analysis
Today, consumers are constantly searching to establish connections to the businesses they use. However, they are doing so while simultaneously demanding ease. A well-trained call centre is perfect to build relationships, but the experience can be overshadowed by a...
by Kathy Gibson | Mar 17, 2017 | Trends and Analysis
Artificial intelligence (AI) can no longer be considered the stuff of science fiction, writes Frank Rizzo, technology sector leader at KPMG in South Africa. In fact, it has evolved to such an extent that many companies will soon be using elements of it to streamline...
by Kathy Gibson | Mar 17, 2017 | Thought Leadership
This one is for the doomsayers who continually question the future survival of the channel. As this issue heads to the printer, Pinnacle Group is days away from formally announcing its results for the six months ending 31 December 2016. But in a voluntary statement on...
