5G paves the way to a more intelligent future

The world’s population is quickly moving to cities, virtually every country in the world is experiencing an increase in urbanisation. In fact, that increase is projected to accelerate in the coming decades. By Zoran Lazarevic, chief technology officer of Ericsson...

POPIA to fuel better customer experiences

With the Protection of Personal Information Act (POPIA) planned to commence imminently, the way direct marketing is carried out and received by South African consumers is set to shift. By Sandra Galer, Operations Director, Merchants South Africa Research shows that...

Response slow to CX demands

Customer experience (CX) continues to be one of the greatest challenges to businesses across Africa and the Middle East, at a time where customer expectations are the highest they have ever been. This disconnect is exposed as Dimension Data reveals findings from NTT’s...

Semiconductor revenue set for global decline

Due to the impact of the coronavirus on semiconductor supply and demand, worldwide semiconductor revenue is forecast to decline 0,9% in 2020, according to Gartner. This is down from the previous quarter’s forecast of 12,5% growth. “The wide spread of Covid-19 across...