Trends and Analysis - Channelwise

What do customers really want?

Aug 2, 2017

There’s no doubt that a tough economic environment is forcing a decline in printer sales – but it’s also making companies really think about things like product longevity, warranties and print volumes. Paul Norris, Brother product manager at Mustek, explains that it’s...

What no one is telling you about live chat

Mar 17, 2017

Today, consumers are constantly searching to establish connections to the businesses they use. However, they are doing so while simultaneously demanding ease. A well-trained call centre is perfect to build relationships, but the experience can be overshadowed by a...

The rise of AI in the job market

Mar 17, 2017

Artificial intelligence (AI) can no longer be considered the stuff of science fiction, writes Frank Rizzo, technology sector leader at KPMG in South Africa. In fact, it has evolved to such an extent that many companies will soon be using elements of it to streamline...

Welcome to the IT revolution

Jan 30, 2017

IT organisations today are participating in the building of a new digital platform with intelligence at the centre – and it enables businesses, can collapse industries and can fundamentally change society itself. By Kathy Gibson This is the word from Peter...

VMware channel is ready for cross-cloud

Jan 30, 2017

Disruption is not confined to end user companies: IT resellers also have to transform their businesses in light of digital transformation. By Kathy Gibson “Our customers are going through a major disruption, and partners need to be able to supply the solutions to help...

Small businesses need to take stewardship of their financial health

Jan 30, 2017

Small businesses are often the first ones to be hardest hit during difficult times. However, there are ways business owners can take control – starting with building a strong credit reputation, explains Keith Wardell, head of commercial strategy at Experian South...

Acer dives head-first into IoT marketplace

Jan 30, 2017

It’s already obvious that the Internet of Things (IoT) is going to be the next big thing, and companies that embrace the technologies that make up IoT – and start to add value – will be the ones that succeed in 2017 and beyond. By Kathy Gibson Acer Africa’s Glenn du...

Getting connected …

Oct 10, 2016

The beer in my glass was just about to reach Two Rand Tango level (almost empty) and I sighed. Regular readers will know that the Two Rand Tango is a R2.00 tip for poor service at The Local. Not no tip, but one that is so desultory as to be recognised for the insult...

Ransomware on the rise …

Oct 10, 2016

Ransomware is one of the most prevalent and terrifying security threats today, and it is on the rise, with stories of new types and infections hitting the headlines on a daily basis. It is also fast becoming one of the most profitable areas of cybercrime for hackers....

Get more bang for your buck

Oct 10, 2016

I sat at the unfamiliar dark wooden table in my usual spot at The Local and gazed around me. It stood out among the other assembled faux white marble tables like the gap in a six-year-old’s front teeth. Was Carlos the Jackal setting me up for something? A distinct...

IT and education – how do you even begin to scratch the surface?

Oct 10, 2016

The question of education and the role that can or should be played by the information technology (IT) industry in this field if human endeavour (this month’s cover story) is a multi-facetted and potentially hugely complex subject that can hardly be dealt with to any...

Formula One fast-tracking

Sep 7, 2016

The explosive arrival of Max Verstappen on the Formula One scene has again demonstrated how truly talented drivers are able to scale the ladder to motorsport’s pinnacle two (or more) steps at a time. By Graham Duxbury Since graduating from karting, Verstappen only...

« Older Entries

Next Entries »