by Kathy Gibson | Oct 30, 2020 | Thought Leadership
Apart from the obvious impact of months of lockdown on business turnover and profitability, one of the biggest challenges that faced organisations during the first few months of Covid-19 was a complete lack of data. By Dr Yudhvir Seetharam, head of analytics, insights...
by Kathy Gibson | Oct 30, 2020 | Thought Leadership
Finance Minister Tito Mboweni’s Medium-Term Budget Policy Statement today highlighted the many challenges South Africa faces in rebuilding its economy beyond the Covid-19 crisis. By Pieter Bensch, executive vice-president at Sage Africa & Middle East While grim...
by Kathy Gibson | Oct 30, 2020 | Thought Leadership
While several metrics serve as indicators for marketing success, customer retention is certainly one of the most important. And rightly so. By Kerry Thomas, head of customer experience at IQbusiness A brand’s ability to attract new consumers, while ensuring existing...
by Kathy Gibson | Oct 30, 2020 | Features
As South Africa’s largest same-day gift and flower delivery e-commerce provider, NetFlorist is arguably one of the country’s most innovative – and beloved – homegrown brands. With a large and highly loyal base of customers, the company has been able to respond to user...
by Kathy Gibson | Oct 30, 2020 | Features
Most South African businesses that want to stay competitive in the current market are looking for solutions to save on costs, reduce risk, ensure employee satisfaction, and deliver exceptional customer service. New operating models, technology and process...
by Kathy Gibson | Oct 30, 2020 | Features
For a while now, tech companies and workers have been eyeing smaller cities to escape the exorbitant real estate costs, manic lifestyles, and endless traffic jams in traditional tech hubs. By Andrew Bourne, region manager: Africa at Zoho Corporation The time is ripe...
by Kathy Gibson | Oct 30, 2020 | Features
The importance of an integrated IT security strategy is steadily increasing, especially in current pandemic times. The accelerated digitalization in almost all areas of life has broadened the scope of possible attacks by hackers. With isolated bottom-up projects, it...
by Kathy Gibson | Oct 30, 2020 | Features
Online scammers are forever trying to trick not only unsuspecting users, but also company employees. Sure, it is usually far harder to dupe a business than a retiree, but the potential rate of return is far higher in the former case. Therefore, attempts to get SMes to...
by Kathy Gibson | Oct 30, 2020 | Features
CEO fraud – also called business email compromise (BEC) – is a scam in which cybercriminals spoof company email accounts and impersonate executives to try and fool an employee in accounting or HR into executing unauthorised wire transfers, or sending out confidential...
by Kathy Gibson | Oct 30, 2020 | Trends and Analysis
The retail cash bonanza that is Black Friday will have to be approached differently this year in view of Covid-19 prevention measures. But retailers that get it right can end 2020 on a reasonably high note and set themselves up for growth and success. Last year, was...
