Keeping up with risks in mobile-cloud era

The two megatrends of cloud-based applications and mobile devices have been a boon for company productivity, agility, and innovation. The mobile-cloud combo empowers employees to work and be productive literally anywhere. However, the mobile-cloud era has created a...
Chatbots, AI, humans collaborate on CX

Chatbots, AI, humans collaborate on CX

Artificial intelligence (AI) and machine learning are helping to revolutionise varied tasks in all kinds of industries, from production lines in manufacturing to online retail. And, on the back of technologies like robotic process automation (RPA) and chatbots, AI is...