by Kathy Gibson | Jan 21, 2019 | Thought Leadership
My esteemed editor has once again outdone himself. As he has done on several other occasions over the past year or so, he has let his imagination run riot in trying to conjure up as many questions as possible to be answered as part of the featured topic for this...
by Kathy Gibson | Jan 8, 2019 | Featured Story, Thought Leadership
According to Gartner, customer experience (CX) – more than products or solutions – is the new battlefront for business, with 81% of marketers saying that by 2020 they expect to be competing mostly or completely on the basis of CX. However, with customer...
by Kathy Gibson | Jan 8, 2019 | Thought Leadership
The evolution of Managed service providers (MSP) is the next step in the local cloud journey. The move to the cloud has been anticipated and well documented over the years, but benefits of the technology platform adoption is yet to be fully realised. This is according...
by Kathy Gibson | Jan 8, 2019 | Thought Leadership
Thanks to Industry 4.0, globalisation and rapid digitalisation, today’s consumers are very connected and mobile. How does this impact the hospitality industry? According to an Infor report, in 2016, 52% of all travel reservations were made online, with 65% of...
by Kathy Gibson | Jan 8, 2019 | Thought Leadership
Formula One’s new owners, US-based Liberty Media Corporation, called a snap meeting of team principals on the Sunday morning prior to the recent 2018 Japanese Grand Prix. Ostensibly, the purpose was to “discuss the future of F1”. By Graham Duxbury However, there were...
by Kathy Gibson | Dec 12, 2018 | Thought Leadership
Africa is one of the fastest urbanising regions in the world – and it is widely accepted that the rapid urbanisation of its burgeoning big cities will play a vital role in the continent’s continued growth and development. By Kate Stubbs, director: business development...
