Retailers fail to meet shopper needs, expectations

As the retail landscape faces mounting pressure from evolving consumer expectations and economic headwinds, a new global study from the IBM Institute for Business Value, reveals a widening gap between shopper demands and the current retail offering. The third biennial...

Master customer touchpoints for retail success

By Isaac Akanni – In recent years, retail and e-commerce businesses have adapted to the increasing influence of digitalisation. Customers now demand user-friendly digital interactions, with little tolerance for inconveniences. Surprisingly, 86% of customers are...
Behind the scenes with Exclusive Networks

Behind the scenes with Exclusive Networks

It’s been just on two years since specialist value-added distributor Networks Unlimited became the local arm of Exclusive Networks. Kathy Gibson caught up with Anton Jacobsz, MD of Exclusive Networks Africa, to find out more about the thinking behind the move, and...