by Kathy Gibson | Jul 29, 2022 | Features
If we look at the trends in customer experience, one of the things that we are seeing is a shift from the customer satisfaction terminology, interpretation, and landscape. By Tunde Abagun, channel sales manager: sub-Saharan Africa at Nutanix In the past, you typically...
by Kathy Gibson | Jul 29, 2022 | Features
Companies need to ensure greater customer experiences by powering end-to-end customer engagements across the entire customer journey if they want to stay ahead, writes Estiaan van der Merwe, principal engagement consultant at Decision Inc. Now, more than ever, the...
by Kathy Gibson | Jul 29, 2022 | Features
Take off those rose-tinted spectacles and start looking at your business the way your customers do, writes Chris Ogden, CEO of RubiBlue. Do you know what your customer’s need? Have you really looked at their problems and challenges and asked yourself how your product...
by Kathy Gibson | Jul 21, 2022 | Featured Story, Features
Growing from a small or mid-sized ecommerce store to a significant player in the market takes time, the right strategy and – most importantly – consumer trust. Deloitte Digital’s report ‘Digital Commerce Acceleration: Increased online purchases present new...
by Kathy Gibson | Jul 21, 2022 | Features
It’s said that the only constant in life is change, and this certainly holds true for technology. Channelwise caught up with Ryan Martyn, founder and director of Syntech, to talk about the changing world of technology, new consumer requirements, emerging partner...
by Kathy Gibson | Jul 21, 2022 | Features
Robotic process automation (RPA) is quickly becoming the must-have tech solution for companies across the board – and resellers are finding novel ways to provide their customers with bot solutions. Bots are proving their value in performing tedious or repetitive...
