The disconnected continent …

 The world has been caught off guard. The pandemic is in every conversation, sits at every board room table (video conference), and defines how continent and country look to an uncertain future. According to Sabelo Dlamini, senior research and Consulting Manager at...

Questions raised on SARS resource utilisation

On 23 June 2020, Judge Bernard Ngoepe released the Tax Ombud’s long-awaited second report on the investigation on systemic issues at SARS. The report, which is probably the Ombud’s best to date, will be immensely insightful to the SARS Commissioner, but equally...

Secure SMEs as cyber-attacks surge

Cybersecurity is more important than ever, as hacks and attacks surge following the mass migration to remote working. South Africa is coming to terms with a stint of longer-term social distancing measures and as the workforce adapts to the home office, the scale of...

Where is CX heading in Africa?

Customer experience (CX) has always been a critical component of a business. For decades, we’ve wondered about what makes our consumers tick and how to connect with them on a deeper level to keep them coming back for more. With so many brands to choose from,...

Move from reactive to proactive support with AIOps

With increasing digitalisation companies are becoming more and more dependent on their data and according to Gartner, cloud computing is the new reality for South Africa. By Hayden Sadler, country head at Infinidat South Africa It is therefore essential for them that...