by Kathy Gibson | Oct 14, 2019 | Features
All businesses big and small need data and the insights that can be derived from it. When it comes to understanding customers’ preferences and needs, big data plays a crucial role. But to get the insights the business requires, the right data must be effectively...
by Kathy Gibson | Oct 5, 2019 | Features
When we talk about robots taking over jobs, people immediately think about the human-like devices that look like small children, attractive women or super-strong cyborgs that we’re starting to see more of. By Kathy Gibson These humanoid robots might be the face of...
by Kathy Gibson | Oct 5, 2019 | Features
Chatbots continue to be a hot topic among media, end users and vendor communities. This is no surprise, as chatbot technology – which uses artificial intelligence (AI) to mimic human conversations – is beginning to mature and offer more sophisticated...
by Kathy Gibson | Oct 5, 2019 | Features
Robotic process automation (RPA) is not about industrial automation alone, it is about eliminating repetitive, onerous tasks to enable employees to focus on more valuable business activities that require true, human intervention. This can be described as an augmented...
by Kathy Gibson | Oct 5, 2019 | Features
Ours is a disruptive world. Disruptors include artificial intelligence (AI), robotics, computerisation, globalisation and the imminent fourth industrial revolution. Already, a growing number of commercial and industrial processes are being dehumanised. By Annelize van...
by Kathy Gibson | Oct 5, 2019 | Features
Telecommunications operations (telcos) are most successful when customers feel as though their operator truly understands them. By Santeri Jussila, head of analytics product line management at Nokia, and Henrique Vale, head of Nokia Software for MEA at Nokia Data is...
