Telcos improve customer experience with data, AI

Telecommunications operations (telcos) are most successful when customers feel as though their operator truly understands them. By Santeri Jussila, head of analytics product line management at Nokia, and Henrique Vale, head of Nokia Software for MEA at Nokia Data is...

How RPA impacts financial services

Robotic process automation (RPA) is set to change many industries, with the financial services sector likely to be first in the firing line. Anton Keet, head of risk services at 1Life, examines what RPA is, and how it’s impacting the insurance world in general, and...
How to motivate your sales force

How to motivate your sales force

The successful acquisition of new customers is the heart of every business, and a sales force is the lifeblood that keeps the heart functioning optimally. This is according ot Ronica Moodliar, GM of Talksure’s sales division, who says: “Sales is incredibly tough and...

Change the human conversation

Effective enterprise security relies on culture, not just IT Hack the human. This is a growing trend understood very clearly by the well-funded and organised cybercrime landscape.  The cyber-syndicate and criminal know that it is far easier to access systems through...

Choose the right finance for your business

Small to medium sized enterprises (SMEs) can leverage working capital loans to capitalise on time-sensitive business opportunities. Provided they can access the debt needed and afford the repayments, debt is usually a better financing option than diluting company...

Multi-generational diversity and the workplace impact

Managing teams comprised of a range of generations is a growing challenge for leaders and, if this challenge is not constructively and proactively addressed, it can have a substantial negative impact on affected employees and ultimately the organisation. “As more and...