by Kathy Gibson | Oct 5, 2019 | Features
Robotic process automation (RPA) is not about industrial automation alone, it is about eliminating repetitive, onerous tasks to enable employees to focus on more valuable business activities that require true, human intervention. This can be described as an augmented...
by Kathy Gibson | Oct 5, 2019 | Features
Ours is a disruptive world. Disruptors include artificial intelligence (AI), robotics, computerisation, globalisation and the imminent fourth industrial revolution. Already, a growing number of commercial and industrial processes are being dehumanised. By Annelize van...
by Kathy Gibson | Oct 5, 2019 | Features
Telecommunications operations (telcos) are most successful when customers feel as though their operator truly understands them. By Santeri Jussila, head of analytics product line management at Nokia, and Henrique Vale, head of Nokia Software for MEA at Nokia Data is...
by Kathy Gibson | Oct 5, 2019 | Features
Robotic process automation (RPA) is set to change many industries, with the financial services sector likely to be first in the firing line. Anton Keet, head of risk services at 1Life, examines what RPA is, and how it’s impacting the insurance world in general, and...
by Kathy Gibson | Sep 30, 2019 | Features
The successful acquisition of new customers is the heart of every business, and a sales force is the lifeblood that keeps the heart functioning optimally. This is according ot Ronica Moodliar, GM of Talksure’s sales division, who says: “Sales is incredibly tough and...
by Kathy Gibson | Sep 30, 2019 | Features
Effective enterprise security relies on culture, not just IT Hack the human. This is a growing trend understood very clearly by the well-funded and organised cybercrime landscape. The cyber-syndicate and criminal know that it is far easier to access systems through...
