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Traditional customer service channels lose out to mobile, AI

Traditional customer service channels lose out to mobile, AI

by Kathy Gibson | Feb 14, 2025 | Featured Story, Features

Customers, in particular Gen Zers and millennials, are turning to platforms like YouTube and Reddit to resolve service issues, underscoring a growing preference for low-effort third-party service experiences over traditional company-owned channels, which are often...
Positive outlook for IT distribution revenues

Positive outlook for IT distribution revenues

by Kathy Gibson | Jan 31, 2025 | Featured Story, Features

In the fourth quarter of 2024,  Distributor Revenues grew 2,3% year-over-year, landing at $21,4-billion, but this solid end to the year was not enough to outweigh weaker sales in earlier quarters, and 2024 ended down 1,1% year-over-year according to the International...
2025 economic outlook weighed down by challenges

2025 economic outlook weighed down by challenges

by Kathy Gibson | Jan 20, 2025 | Featured Story, Features

The global economy is set to face significant challenges in 2025, with 56% of chief economists surveyed expecting conditions to weaken, according to the latest Chief Economists Outlook from the World Economic Forum. Only 17% foresee an improvement, pointing to...
Pinnacle wins Channelwise Distributor of the Year 2024

Pinnacle wins Channelwise Distributor of the Year 2024

by Kathy Gibson | Dec 5, 2024 | Featured Story, news

Pinnacle has reclaimed the coveted Channelwise Distributor of the Year title, pipping Axiz, Mustek, Tarsus and Rectron to the post. The prestigious awards are the culmination of the 12th annual Channelwise Distributor of the Year survey. This year, 2 828 resellers...
How African data centre trends stack up

How African data centre trends stack up

by Kathy Gibson | Nov 8, 2024 | Featured Story, Features

By Kathy Gibson – Technology trends over the last couple of years have fundamentally changed the way data centres are deployed and used. Cloud computing has become an entrenched part of business computing, while edge deployments are driving new architectures and...
African CEOs see GenAI as key challenge, opportunity

African CEOs see GenAI as key challenge, opportunity

by Kathy Gibson | Oct 25, 2024 | Featured Story, Features

Kathy Gibson reports – Generative artificial intelligence (GenAI) is seen as one of the top opportunities and risks for businesses in Africa. This is one of the headline findings of the inaugural KPMG Africa CEO Outlook, which finds that GenAI is seen as a useful tool...
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