Response slow to CX demands

Customer experience (CX) continues to be one of the greatest challenges to businesses across Africa and the Middle East, at a time where customer expectations are the highest they have ever been. This disconnect is exposed as Dimension Data reveals findings from NTT’s...

Semiconductor revenue set for global decline

Due to the impact of the coronavirus on semiconductor supply and demand, worldwide semiconductor revenue is forecast to decline 0,9% in 2020, according to Gartner. This is down from the previous quarter’s forecast of 12,5% growth. “The wide spread of Covid-19 across...