by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
Customers know what they want and deserve from their experiences when interacting with organisations. They are also the first to know when the bar is raised in CX. By Bruce von Maltitz, CEO of 1Stream The CX trends that will shape the industry in 2026 are also the...
by Kathy Gibson | Jan 23, 2026 | news
Worldwide PC shipments totaled 71,5-million units in the fourth quarter of 2025, a 9,3% increase from the fourth quarter of 2024, according to preliminary results by Gartner. For the full year, worldwide PC shipments totaled more than 270-million units, a 9,1%...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
2025 delivered milestone achievements alongside a choppy market. Total crypto market capitalisation surpassed $4-trillion for the first time, and Bitcoin reached a new all-time high of $126 000. At the same time, macro uncertainty – monetary policy, trade tensions,...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
By 2028, 60% of brands will use agentic AI to facilitate streamlined one-to-one interactions, according to Gartner. This transformation in marketing strategy will shift traditional channel-based approaches and usher in a new era of personalized, autonomous engagement....
by Kathy Gibson | Jan 23, 2026 | news
Generative AI (GenAI) is reshaping the first steps of our shopping experience before we ever click “buy”. From hyper-personalized suggestions to curated inspiration, influence now begins long before a store visit or app tap, moving where brands and retailers...
