by Kathy Gibson | Jul 29, 2022 | Features
Companies need to ensure greater customer experiences by powering end-to-end customer engagements across the entire customer journey if they want to stay ahead, writes Estiaan van der Merwe, principal engagement consultant at Decision Inc. Now, more than ever, the...
by Kathy Gibson | Jul 29, 2022 | Features
Take off those rose-tinted spectacles and start looking at your business the way your customers do, writes Chris Ogden, CEO of RubiBlue. Do you know what your customer’s need? Have you really looked at their problems and challenges and asked yourself how your product...
by Kathy Gibson | Jul 29, 2022 | Trends and Analysis
South Africans are all too aware of the ongoing electricity supply issues facing the country. By Frikkie Malan, head of sustainability at Remote Metering Solutions The deteriorating electrical generation, transmission, and distribution infrastructure is cause for...
by Kathy Gibson | Jul 29, 2022 | Thought Leadership
Artificial intelligence (AI) is being deployed to help shoppers make better choices, but retailers must be aware of their obligations under personal privacy and cyber crimes laws. By Wendy Tembedza, partner at Webber Wentzel The acceleration of the fourth industrial...
by Kathy Gibson | Jul 29, 2022 | Thought Leadership
Anyone who has not been living in a bubble will agree that the country’s mood is not at its best currently, with erratic load shedding, state capture and revelations of corruption, political fighting, crime and the cost of living, among much more, dominating airwaves,...
