by Kathy Gibson | Jul 21, 2022 | Thought Leadership
Customer engagement (CE) has become a commodity. It’s the definitive metric by which organisations are measured and defines customer loyalty and longevity. By David Steyn, business manager: customer engagement at Decision Inc A recent Salesforce study found that 83%...
by Kathy Gibson | Jul 21, 2022 | Featured Story, Features
Growing from a small or mid-sized ecommerce store to a significant player in the market takes time, the right strategy and – most importantly – consumer trust. Deloitte Digital’s report ‘Digital Commerce Acceleration: Increased online purchases present new...
by Kathy Gibson | Jul 21, 2022 | Thought Leadership
Supply chain attacks aren’t new. If the past couple of years have taught businesses anything, it’s that the impact of supply chain cyber attacks is now universal, from the fallout of the SolarWinds software breach to the exposed Apache Log4j vulnerability and Kaseya...
by Kathy Gibson | Jul 21, 2022 | Trends and Analysis
Where before the responsibility of driving change may have been relegated to the realms of NGOs or the state, the pandemic has emphasised the role that companies play as agents of social progress. The global socioeconomic environment calls for collaboration between...
by Kathy Gibson | Jul 21, 2022 | Trends and Analysis
As businesses become more aware of the cloud’s immense potential to open up new opportunities, they are embracing it quickly. The question to ask for SMBs is how the cloud may help them increase revenue, lower long-term IT expenses, draw in new clients, and...
