by Kathy Gibson | Jan 21, 2019 | Thought Leadership
My esteemed editor has once again outdone himself. As he has done on several other occasions over the past year or so, he has let his imagination run riot in trying to conjure up as many questions as possible to be answered as part of the featured topic for this...
by Kathy Gibson | Jan 8, 2019 | Featured Story, Thought Leadership
According to Gartner, customer experience (CX) – more than products or solutions – is the new battlefront for business, with 81% of marketers saying that by 2020 they expect to be competing mostly or completely on the basis of CX. However, with customer...
by Kathy Gibson | Jan 8, 2019 | Thought Leadership
The evolution of Managed service providers (MSP) is the next step in the local cloud journey. The move to the cloud has been anticipated and well documented over the years, but benefits of the technology platform adoption is yet to be fully realised. This is according...
by Kathy Gibson | Jan 8, 2019 | Thought Leadership
Thanks to Industry 4.0, globalisation and rapid digitalisation, today’s consumers are very connected and mobile. How does this impact the hospitality industry? According to an Infor report, in 2016, 52% of all travel reservations were made online, with 65% of...
by Kathy Gibson | Jan 8, 2019 | Trends and Analysis
Africa’s population is growing at an astonishing rate. By 2050, the number of people on the continent will climb to 2,5-billion. By the same year, the United Nations predicts that nearly half of the countries in Africa will double their populations. By Bernardo...
