Trends and Analysis - Channelwise

Workplace trends for 2026 and beyond

Feb 6, 2026

By Dr Chris Blair – The workplace is no longer a fixed structure; it’s a living ecosystem shaped by demographic shifts, technology breakthroughs, and changing human expectations. By the end of this century, the global population is expected to hover around...

African CEOs must prioritise innovation – and take risks

Feb 6, 2026

More than 150 CEOs in Africa who participated in PwC’s 29th Global CEO Survey demonstrate strong operational resilience and reinvention as they navigate currency fluctuations, political uncertainty, infrastructure constraints and supply chain disruptions. The survey...

2026: The year IoT became core infrastructure

Feb 6, 2026

For much of the past decade, the Internet of Things (IoT) has been discussed in terms of devices: sensors, trackers, cameras, terminals. How many are deployed, how clever they are, how much data they generate. But, according to Ross Hickey, CEO and founder, Trinity,...

Using AI to solve SA’s biggest challenges

Feb 6, 2026

South Africans have a long tradition of doing more with less and that resourcefulness may be our greatest competitive advantage in the coming decade. By Dean Wolson, GM of Infrastructure Solutions Group at Lenovo Africa Unlike global superpowers that invest heavily in...

AI in AML: the real work is still ahead

Feb 6, 2026

Few technologies have generated as much excitement in financial services as artificial intelligence (AI). In compliance and financial crime, the conversation has been relentless. AI as the answer to scale, cost pressure, talent shortages and ever-more sophisticated...

AI agents are already acting autonomously

Feb 6, 2026

Autonomous AI agents coordinating, sharing code, and taking action without human oversight may sound like science fiction, but the Moltbook and Clawdbot experiments show it’s already happening. While much of the public conversation has focused on the novelty of “AI...

2026 trends for Africa’s cybersecurity landscape

Jan 23, 2026

Check Point Software Technologies has released a definitive outlook on the eight critical trends set to shape Africa’s digital turning point in 2026. The implementation of these will increasingly require government, the private sector and key civic institutions to...

AI-led job disruption will escalate

Jan 23, 2026

Forrester forecasts that automation and AI will have a real but modest impact on jobs through 2030. While AI could account for 6% of total US job losses, equating to 10,4-million roles, widespread AI-driven job replacement remains unlikely, as labour productivity...

AI autonomy will be key for the self-driving enterprise

Jan 23, 2026

There has been a definitive shift in the digital landscape. Today, autonomous intelligence – not simply technology adoption – is driving competitive advantage. This is the headline finding from HCLSoftware’s Tech Trends 2026 report, which polled 173...

CX trends businesses can’t afford to ignore in 2026

Jan 23, 2026

Customers know what they want and deserve from their experiences when interacting with organisations. They are also the first to know when the bar is raised in CX. By Bruce von Maltitz, CEO of 1Stream The CX trends that will shape the industry in 2026 are also the...

After a milestone year, what does 2026 hold for crypto?

Jan 23, 2026

2025 delivered milestone achievements alongside a choppy market. Total crypto market capitalisation surpassed $4-trillion for the first time, and Bitcoin reached a new all-time high of $126 000. At the same time, macro uncertainty – monetary policy, trade tensions,...

Most brands will use agentic AI in one-to-one interactions by 2028

Jan 23, 2026

By 2028, 60% of brands will use agentic AI to facilitate streamlined one-to-one interactions, according to Gartner. This transformation in marketing strategy will shift traditional channel-based approaches and usher in a new era of personalized, autonomous engagement....

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