What no one is telling you about live chat
Today, consumers are constantly searching to establish connections to the businesses they use. However, they are doing so while simultaneously demanding ease. A well-trained call centre is perfect to build relationships, but the experience can be overshadowed by a...
The rise of AI in the job market
Artificial intelligence (AI) can no longer be considered the stuff of science fiction, writes Frank Rizzo, technology sector leader at KPMG in South Africa. In fact, it has evolved to such an extent that many companies will soon be using elements of it to streamline...
Deep Throat: Life in the old dog yet
This one is for the doomsayers who continually question the future survival of the channel. As this issue heads to the printer, Pinnacle Group is days away from formally announcing its results for the six months ending 31 December 2016. But in a voluntary statement on...Channel Chunder: The IT channel is here to stay – regardless
My esteemed editor has made some bold statements and posed some significant questions related to this month’s cover story that takes an in-depth look at the “state of the channel”. One such statement says that “there is little doubt that with the changing landscape in...Partnering with the MPS provider of the future
Organisations today seek much more than mere cost savings from their managed print services (MPS) provider. Modern businesses want more flexibility in their MPS contracts, they seek a clearer roadmap with regard to innovation, and most of all, they demand clarity when...
ASUS appoints service centres across SA
Service delivery is in South Africa is always a hot topic, especially in the IT industry. To this end ASUS South Africa not only appointed Rectron as one of its official distributors in 2016, but has recently appointed the distributor as an officially-approved service...
Mitsumi to distribute HP supplies in the Middle East
Mitsumi Distribution has been appointed by Hewlett Packard (HP) Middle East, as an Authorised HP Supplies Distributor for the Middle East region. HP and Mitsumi already have a well-established alliance of 6 years; this agreement further extends Mitsumi’s East African...
Challenges and opportunities for the channel
All the pics from the Channelwise Awards, IBM takes partners on a digital transformation journey, and Samsung reinvents its African business.
