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The driving force behind customer experience in 2020

The driving force behind customer experience in 2020

by Kathy Gibson | Jul 10, 2020 | Trends and Analysis

Although businesses and customers might long for a return to some level of normalcy, the reality is that the changes we’re experiencing will be with us for a while. By Kerry Thomas head of customer experience at IQbusiness One thing that’s definitely here to stay is...

Did Covid-19 kill the corporate office lease?

by Kathy Gibson | Jul 10, 2020 | Trends and Analysis

The oversized conventional corporate headquarters model was already being scrutinised due to its cost implications before the arrival of Covid-19. By David Seinker, founder and CEO of The Business Exchange But that’s not only because remote working is an integral part...

Is work from home the death knell for offices?

by Kathy Gibson | Jul 10, 2020 | Trends and Analysis

One of the aspects of the coronavirus has been the sudden evacuation of offices and mass adoption of home working. As a result, some real estate investors believe the working from home experiment that’s taken place during this crisis will lead to a long-term decline...
How mobile tech drives physical retail sales

How mobile tech drives physical retail sales

by Kathy Gibson | Jul 10, 2020 | Thought Leadership

Retail sector investment into mobile apps and platforms has been accelerated by the global pandemic, writes Leon Coetzer, MD: UK of redPanda Software. There can be no doubt that the next era of retail success will be defined by the friction-free, or ultra-convenient,...

How continuous improvement can transform your business

by Kathy Gibson | Jul 10, 2020 | Thought Leadership

Richard Branson knows a thing or two about ideas. One of his favourite quotes is from Alfred North Whitehead, the ground-breaking philosopher and mathematician: “Ideas won’t keep. Something must be done about them.” By Anna Chetty, strategic project manager at...
The industrial economy was about productivity – the digital age is about capability

The industrial economy was about productivity – the digital age is about capability

by Kathy Gibson | Jul 10, 2020 | Thought Leadership

In the wake of digital transformation, the real opportunity does not lie in reskilling people to do tasks that could be automated in the future, but in equipping them with the capability to solve human problems. By Anton Herbst, group strategy director at Tarsus...

The critical importance of boards to company success

by Kathy Gibson | Jul 10, 2020 | Thought Leadership

As we move forward to the next stage of the lockdown, with most businesses now being able to return to work, it’s more important than ever for boards and shareholders to take stock of where they find themselves and to carefully evaluate the road ahead. What has become...
Adapting to the realities of market turmoil

Adapting to the realities of market turmoil

by Kathy Gibson | Jul 10, 2020 | Thought Leadership

Technology distributors and resellers that want to survive the current turbulence in the global and South African economies should seize the opportunity to improve operational efficiency and customer focus in the months ahead. Those that adapt fastest to the realities...

Through the Looking Glass: an American perspective on F1 racing

by Kathy Gibson | Jul 10, 2020 | Thought Leadership

The Americans have always seemed to have had a sceptical, if not jaundiced view of Formula One racing. This, despite the Indianapolis 500 – the self-proclaimed “greatest race on earth” – being part of the F1 World Drivers’ Championship from 1950 to 1960....
Latitude 7220 designed for harsh environments

Latitude 7220 designed for harsh environments

by Kathy Gibson | Jul 10, 2020 | Product Showcase

The Dell Latitude 7220 Rugged Extreme tablet is now available to the South African channel from official distributor Drive Control Corporation (DCC). Updated features include an enhanced 1000 NIT FHD display with anti-glare coatings, allowing customers to access and...
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