by Kathy Gibson | Sep 25, 2020 | Thought Leadership
Across sectors, the competition to win customers and gain their loyalty has arguably never been so fierce. By Leonie Stanley, customer service executive at Telviva Consumer and business confidence levels are low amidst the national lockdown, and customers are willing...
by Kathy Gibson | Sep 25, 2020 | Thought Leadership
Data, on its own, is quite inconsequential – a small moving part in a bigger operation. Only when it is made valuable and accessible can companies explore its true potential in improving decision-making and measuring positive business outcomes. By James Bayhack As it...
by Kathy Gibson | Sep 25, 2020 | Thought Leadership
Without a doubt, Africa is one of the world’s fastest-growing economic hubs. By Tonny Tugee Crucial to this rate of development is the ability to meet the demand for key infrastructure. At the end of last year, a World Bank economic update reported that Kenya has seen...
by Kathy Gibson | Sep 25, 2020 | Features
As many companies are trying to come to terms with operating within the Covid-19 parameters, the announcement by the Presidency in June regarding several of the remaining sections of the Protection of Personal Information Act (PoPIA) becoming enforced, may have gone...
by Kathy Gibson | Sep 25, 2020 | Features
The autonomous mobility industry is tackling part of the last-mile problem that many commuters encounter when using public transportation by replacing large, diesel buses with a fleet of electric, self-driving shuttle buses that transport small groups of people along...
by Kathy Gibson | Sep 25, 2020 | Features
Across the world, companies are realising the benefits of automating processes. Done properly, it can improve productivity, reduce costs, and free up staff to provide the best possible experience to customers. By Ryan Falkenberg, co-CEO of Clevva But in order to...
by Kathy Gibson | Sep 25, 2020 | Features
Now, more than ever, harnessing data analytics, business intelligence (BI), artificial intelligence (AI), machine learning (ML) and robotic process automation (RPA) – made more accessible through the cloud – is crucial to business success. By Paul Morgan...
by Kathy Gibson | Sep 25, 2020 | Features
Customer data ethics has made its first appearance on the Gartner Hype Cycle for Digital Marketing 2020 as it has moved into the Innovation Trigger phase of the Hype Cycle, according to Gartner. Customer data ethics focuses on aligning business practices with moral...
by Kathy Gibson | Sep 25, 2020 | Features
Artificial intelligence (AI) has become a key enabler to deliver business value for companies irrespective of their industry sector or size. By Ian Jansen Van Rensburg However, executives must examine ways to leverage the high-performance computing capabilities of the...
by Kathy Gibson | Sep 25, 2020 | Featured Story, Features
The eight commandments to digitising your shop floor workforce bundles insights, examples and lessons learned from PwC’s experience in digital transformation in an operations and supply chain environment into eight practical ‘commandments’. By Vinesh Maharaj...
