by Kathy Gibson | Jul 21, 2022 | Trends and Analysis
Business leaders are engaged in a delicate balancing act as radical workforce changes, new customer demands, external pressures and the impact of the pandemic collide to create a multitude of new challenges and opportunities. Cameron Beveridge, regional director for...
by Kathy Gibson | Jul 21, 2022 | Thought Leadership
Customer engagement (CE) has become a commodity. It’s the definitive metric by which organisations are measured and defines customer loyalty and longevity. By David Steyn, business manager: customer engagement at Decision Inc A recent Salesforce study found that 83%...
by Kathy Gibson | Jul 21, 2022 | Featured Story, Features
Growing from a small or mid-sized ecommerce store to a significant player in the market takes time, the right strategy and – most importantly – consumer trust. Deloitte Digital’s report ‘Digital Commerce Acceleration: Increased online purchases present new...
by Kathy Gibson | Jul 21, 2022 | Thought Leadership
Supply chain attacks aren’t new. If the past couple of years have taught businesses anything, it’s that the impact of supply chain cyber attacks is now universal, from the fallout of the SolarWinds software breach to the exposed Apache Log4j vulnerability and Kaseya...
by Kathy Gibson | Jul 21, 2022 | Trends and Analysis
Where before the responsibility of driving change may have been relegated to the realms of NGOs or the state, the pandemic has emphasised the role that companies play as agents of social progress. The global socioeconomic environment calls for collaboration between...
by Kathy Gibson | Jul 21, 2022 | Trends and Analysis
As businesses become more aware of the cloud’s immense potential to open up new opportunities, they are embracing it quickly. The question to ask for SMBs is how the cloud may help them increase revenue, lower long-term IT expenses, draw in new clients, and...
by Kathy Gibson | Jul 21, 2022 | Trends and Analysis
The Covid-9 pandemic reshaped the world of work on many levels and drastically curtailed business travel in the wake of lockdowns across the globe. As economies and borders open up again and a semblance of ‘normal’ operations returns, businesses must navigate the...
by Kathy Gibson | Jul 21, 2022 | Thought Leadership
Along with all caring South Africans, a few months back we witnessed the aftermath of the flooding in KwaZulu-Natal with a combination of horror, sadness, and powerlessness, as lives were lost and communities devastated. By Vukani Mngxati, CEO of Accenture in Africa...
by Kathy Gibson | Jul 21, 2022 | Trends and Analysis
The cloud in Africa is undergoing massive transformation and acceleration. There has been a huge uptake in cloud services, especially when it comes to SMEs turning towards hyperscalers. Meanwhile, more prominent organisations and governments have been embracing the...
by Kathy Gibson | Jul 21, 2022 | Thought Leadership
Small and medium enterprises (SMEs) are becoming an increasingly attractive market across sub-Saharan Africa (SSA). By Aldo Laubscher, South Africa country manager of Visa Globally they make up 90% of businesses and account for more than 50% of employment. In emerging...
