by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
Forrester forecasts that automation and AI will have a real but modest impact on jobs through 2030. While AI could account for 6% of total US job losses, equating to 10,4-million roles, widespread AI-driven job replacement remains unlikely, as labour productivity...
by Kathy Gibson | Jan 23, 2026 | Featured Story, Features
South African executives are entering 2026 with heightened optimism for growth, increased hiring plans and an intensified focus on artificial intelligence, according to new research from Accenture. The findings, published in Accenture’s Pulse of Change report ahead of...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
There has been a definitive shift in the digital landscape. Today, autonomous intelligence – not simply technology adoption – is driving competitive advantage. This is the headline finding from HCLSoftware’s Tech Trends 2026 report, which polled 173...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
Customers know what they want and deserve from their experiences when interacting with organisations. They are also the first to know when the bar is raised in CX. By Bruce von Maltitz, CEO of 1Stream The CX trends that will shape the industry in 2026 are also the...
by Kathy Gibson | Jan 23, 2026 | news
Worldwide PC shipments totaled 71,5-million units in the fourth quarter of 2025, a 9,3% increase from the fourth quarter of 2024, according to preliminary results by Gartner. For the full year, worldwide PC shipments totaled more than 270-million units, a 9,1%...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
2025 delivered milestone achievements alongside a choppy market. Total crypto market capitalisation surpassed $4-trillion for the first time, and Bitcoin reached a new all-time high of $126 000. At the same time, macro uncertainty – monetary policy, trade tensions,...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
By 2028, 60% of brands will use agentic AI to facilitate streamlined one-to-one interactions, according to Gartner. This transformation in marketing strategy will shift traditional channel-based approaches and usher in a new era of personalized, autonomous engagement....
by Kathy Gibson | Jan 23, 2026 | news
Generative AI (GenAI) is reshaping the first steps of our shopping experience before we ever click “buy”. From hyper-personalized suggestions to curated inspiration, influence now begins long before a store visit or app tap, moving where brands and retailers...
by Kathy Gibson | Jan 23, 2026 | news
Global PC shipments grew 9,6% year-over-year in the fourth quarter of 2025, reaching 76,4-million units, according to preliminary results from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device Tracker. The results cap off a...
by Kathy Gibson | Jan 23, 2026 | news
E-commerce order volume across all channels in South Africa grew 47% year over year in 2025, according to a report from Omnisend. Analysis of almost 3 000 South African ecommerce brands found that growth was uneven across the market. The top 5% of brands generated 44%...
