First Distribution a leading Microsoft’s distributor in South Africa. In a world of constant change, partners have to adapt quickly, making significant investments in billing and provisioning infrastructure, support practices, service offerings, and training, sales and marketing operations.
At the heart of this evolution is First Distribution’s women-led Microsoft team—dedicated to ensuring that customers receive best-in-class service and support. Whether through the Microsoft Cloud Solution Provider (CSP) programme, Microsoft Modern Work & Security products, Microsoft Azure services, or the Microsoft Dynamics 365 Power Platform, these women are making an impact.
Importantly, the team at First Distribution doesn’t simply sell Microsoft solutions – they work hands-on with the diverse and evolving Microsoft portfolio, including innovations like Copilot, to help customers and partners grow.
Charmaine Peens, Microsoft Brand Manager at First Distribution
Charmaine Peens leads the Microsoft team at First Distribution, bringing with her nine years of experience at the company and over a year in this leadership role.
“My role is both strategic and operational, encompassing a wide range of responsibilities that position us as a key driver of Microsoft’s success across the African partner ecosystem,” she says.
Charmaine oversees the strategic ownership of the Microsoft portfolio, manages revenue and growth metrics, drives partner enablement and ecosystem expansion, aligns go-to-market strategies, supports operational and sales execution, and leads her internal team with passion.
“I am loving the role,” she enthuses. “The team is great; they are all highly skilled with a vast array of experience.”
Their success is evident: First Distribution has enjoyed substantial growth in Microsoft subscriptions over the past six months and is firmly on track to exceed its annual goals. Azure uptake alone has increased by 35% year-on-year.
“We’re consistently helping partners on their Azure journey,” Peens explains. “We offer free assessments, partner-earned credits, and tools to alleviate the overhead. This all makes us more competitive.”
How Copilot helps
“We don’t believe you can effectively sell what you don’t use,” says Peens—and she uses Copilot extensively.
The AI assistant helps her manage emails, automate follow-ups, recap meetings, and create presentations. It even assists with scheduling, task management, and intelligent search.
In Excel, Copilot simplifies data analysis, highlights trends, and generates charts with ease. “It helps me track KPIs like licence sales, campaign ROI, and partner metrics—faster and more efficiently than before,” she says.
Kejendree Pillay, Microsoft Portfolio Manager at First Distribution
Kejendree Pillay drives growth across Microsoft Modern Work, Security, and AI-powered solutions like Microsoft 365 Copilot.
“My role bridges commercial strategy and partner enablement,” she explains. “I make sure our ecosystem is equipped to deliver value through licensing optimisation, solution positioning, and operational excellence.”
She helps partners launch campaigns and provides access to enablement content that drives adoption.
“We tailor Microsoft’s resources to local markets, making them actionable and easier to sell,” she says. Her support spans pricing, licensing, and escalations, with a focus on long-term customer success.
Kejendree notes that First Distribution excels by going beyond product delivery. “We help partners define use cases and build roadmaps—especially for Copilot. Our approach is consultative, not transactional.”
Copilot as an enabler
Kejendree views Copilot as a powerful driver of transformation. “I believe in experiencing the tech to understand its full potential,” she explains.
She actively pilots licences, delivers training, and supports Copilot integration. Whether managing presentations or running webinars, Copilot surfaces relevant insights faster than traditional search.
“Copilot allows me to prioritise, draft responses, and even attend meetings on my behalf,” she adds. “It saves me time and lets me focus on delivering value.”
Cherish Croucamp, Credit and Partner Support at First Distribution
Cherish Croucamp leads the Partner Support and Webstore team and relies on structure, agility, and quick decision-making—areas where Microsoft Copilot delivers real support.
“Copilot is my indispensable assistant,” she says. “It summarises long threads, clarifies action items, and helps me stay focused.”
She also values Copilot’s tone insights for email communication and its ability to take notes during meetings. Within JIRA, Copilot helps her quickly catch up on ticket histories.
“Excel guidance is another game-changer,” she adds. “It transforms how I manage data. Copilot helps me lead with clarity—even on the most chaotic days.”
Lucia Jardine, Group Credit and Accounts Receivable Manager at First Distribution
Lucia Jardine ensures smooth credit and receivables operations. She supports partners by facilitating credit, bridging finance, and debtor insurance.
Initially hesitant about Copilot, Lucia now relies on it to simplify email, draft policies, write letters, and streamline processes.
“Copilot has helped me restructure my workday and boosted my efficiency,” she says.
She uses it to write documentation, optimise Excel formulas, and perform quick data analysis. “It’s freed up my time for more valuable tasks,” she explains. “I’m genuinely excited about what else it can help me with.”
Roxanne Kelway, Marketing Operations Manager at First Distribution
Roxanne Kelway plays a pivotal role in Microsoft marketing at First Distribution—driving brand awareness, campaign execution, and partner engagement.
With over five years at First Distribution, she leads a dynamic team of designers, digital experts, and coordinators—steering all facets of the marketing engine.
Beyond execution, Roxanne empowers partners—especially those without internal marketing capacity—with go-to-market strategies, content support, and thought leadership.
She sees Copilot as a game-changer in marketing. “It enhances our workflows without compromising creativity,” she notes.
Having worked closely on Copilot’s rollout in South Africa, Roxanne has seen how it’s reshaping the partner ecosystem and transforming day-to-day operations.
“Being part of the Copilot movement from the start and seeing its real impact on how our partners work and grow has been an incredible experience,” she says.
