by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
Check Point Software Technologies has released a definitive outlook on the eight critical trends set to shape Africa’s digital turning point in 2026. The implementation of these will increasingly require government, the private sector and key civic institutions to...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
Forrester forecasts that automation and AI will have a real but modest impact on jobs through 2030. While AI could account for 6% of total US job losses, equating to 10,4-million roles, widespread AI-driven job replacement remains unlikely, as labour productivity...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
There has been a definitive shift in the digital landscape. Today, autonomous intelligence – not simply technology adoption – is driving competitive advantage. This is the headline finding from HCLSoftware’s Tech Trends 2026 report, which polled 173...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
Customers know what they want and deserve from their experiences when interacting with organisations. They are also the first to know when the bar is raised in CX. By Bruce von Maltitz, CEO of 1Stream The CX trends that will shape the industry in 2026 are also the...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
2025 delivered milestone achievements alongside a choppy market. Total crypto market capitalisation surpassed $4-trillion for the first time, and Bitcoin reached a new all-time high of $126 000. At the same time, macro uncertainty – monetary policy, trade tensions,...
by Kathy Gibson | Jan 23, 2026 | Trends and Analysis
By 2028, 60% of brands will use agentic AI to facilitate streamlined one-to-one interactions, according to Gartner. This transformation in marketing strategy will shift traditional channel-based approaches and usher in a new era of personalized, autonomous engagement....
