by Kathy Gibson | Mar 17, 2017 | Trends and Analysis
Today, consumers are constantly searching to establish connections to the businesses they use. However, they are doing so while simultaneously demanding ease. A well-trained call centre is perfect to build relationships, but the experience can be overshadowed by a...
by Kathy Gibson | Mar 17, 2017 | Trends and Analysis
Artificial intelligence (AI) can no longer be considered the stuff of science fiction, writes Frank Rizzo, technology sector leader at KPMG in South Africa. In fact, it has evolved to such an extent that many companies will soon be using elements of it to streamline...
by Kathy Gibson | Jan 30, 2017 | Trends and Analysis
IT organisations today are participating in the building of a new digital platform with intelligence at the centre – and it enables businesses, can collapse industries and can fundamentally change society itself. By Kathy Gibson This is the word from Peter...
by Kathy Gibson | Jan 30, 2017 | Trends and Analysis
Disruption is not confined to end user companies: IT resellers also have to transform their businesses in light of digital transformation. By Kathy Gibson “Our customers are going through a major disruption, and partners need to be able to supply the solutions to help...
by Kathy Gibson | Jan 30, 2017 | Trends and Analysis
Small businesses are often the first ones to be hardest hit during difficult times. However, there are ways business owners can take control – starting with building a strong credit reputation, explains Keith Wardell, head of commercial strategy at Experian South...
by Kathy Gibson | Jan 30, 2017 | Trends and Analysis
It’s already obvious that the Internet of Things (IoT) is going to be the next big thing, and companies that embrace the technologies that make up IoT – and start to add value – will be the ones that succeed in 2017 and beyond. By Kathy Gibson Acer Africa’s Glenn du...
