by Kathy Gibson | Feb 9, 2020 | Trends and Analysis
While it has become easy to fall into the trap of only paying lip service to customer experience (CX), it is one of the most important aspects of doing business in 2020. By Paul McIntyre, CX executive at Elingo But how can companies differentiate themselves when their...
by Kathy Gibson | Feb 9, 2020 | Trends and Analysis
There are few signs that 2020 is going to be an easier year for South African technology resellers than 2019 was. In fact, we can expect to see demand for traditional IT products and services continue to slow, in turn, leading to further consolidation among...
by Kathy Gibson | Feb 9, 2020 | Trends and Analysis
Artificial intelligence (AI) technology is poised to transform almost every sector of business and industry. According to PwC, AI could contribute up to $15.7 trillion to the global economy in 2030, more than the current output of China and India combined. Within the...
by Kathy Gibson | Feb 9, 2020 | Trends and Analysis
Threats will continue to grow in sophistication and become more targeted, diversifying under the influence of external factors, such as development and propagation of machine learning, technologies for deepfakes development, or tensions around trade routes between...
by Kathy Gibson | Feb 3, 2020 | Trends and Analysis
The move to digitalisation is driving greater connectivity than ever before, opening up worlds of new opportunities. But it also opens the door to more sophisticated and dangerous threats. Kathy Gibson spoke to Trend Micro’s Dhanya Thakkar about the new world of...
by Kathy Gibson | Feb 3, 2020 | Trends and Analysis
Standard Bank and Merchant Capital have teamed up to launch a Shari’ah funding solution that aims to both address the significant SME funding gap in South Africa while offering a new source of working capital for entrepreneurs in the retail sector who want to consume...
