by Kathy Gibson | Apr 16, 2021 | Thought Leadership
Africa is currently the world’s second-fastest growing region in terms of economic development and gross domestic product (GDP), according to the World Bank, meaning that there is endless potential and opportunity for organisations to grow and transform on the...
by Kathy Gibson | Apr 16, 2021 | Thought Leadership
In today’s customer-driven world, the role of the customer service and support team is more critical than ever. By Ndagi Job Goshi, GM of Liferay Africa Businesses need to shift their mindset to view their customer service and support not as an expense but rather as...
by Kathy Gibson | Apr 16, 2021 | Thought Leadership
Fintechs understand the importance of being customer-centric. In fact, 90% of organisations cite enhanced customer experience as vital to their competitive advantage. By Clinton Scott, MD of TechSoft International Differentiation is therefore not about the products...
by Kathy Gibson | Apr 16, 2021 | Thought Leadership
As cynicism about the benefits of the cloud give way to rapidly embracing digital transformation, companies are finding themselves in a position where they must optimise their infrastructure. Anthony Njoroge, product manager for NetApp at Westcon-Comstor Sub-Saharan...
by Kathy Gibson | Apr 16, 2021 | Thought Leadership
In this disruptive new world of work, organisational teams require support to become more efficient at delivering services. Critical to this is establishing a smarter level of integration across business units to better enable employees to fulfil their job functions...
by Kathy Gibson | Apr 9, 2021 | Thought Leadership
With South African businesses now settling into various forms of remote and hybrid working, many leaders are looking to consolidate the gains of newly digitised business and operational processes. By Collin Govender, MD of Altron Karabina The health crisis has...
