Rethinking the data age

Data is the foundation of an intelligent business. But data, data consumers and the business expectations of data have changed. Eylem Oruc, senior director: unstructured data solutions (UDS) – META at Dell Technologies The shifting realities call for a higher...

It’s time to rethink customer engagement

Customer engagement (CE) has become a commodity. It’s the definitive metric by which organisations are measured and defines customer loyalty and longevity. By David Steyn, business manager: customer engagement at Decision Inc A recent Salesforce study found that 83%...