by Kathy Gibson | Jan 9, 2024 | Features
As the retail landscape faces mounting pressure from evolving consumer expectations and economic headwinds, a new global study from the IBM Institute for Business Value, reveals a widening gap between shopper demands and the current retail offering. The third biennial...
by Kathy Gibson | Jan 9, 2024 | Features
By Isaac Akanni – In recent years, retail and e-commerce businesses have adapted to the increasing influence of digitalisation. Customers now demand user-friendly digital interactions, with little tolerance for inconveniences. Surprisingly, 86% of customers are...
by Kathy Gibson | Jan 9, 2024 | Features
By Wayne Toms – The advent of a hyper-connected, digital world has changed the way businesses and their customers interact. Far from just “leveraging” some digital tools to make life easier for customers, it is fair to say that the modern consumer insists on...
by Kathy Gibson | Jan 9, 2024 | Features
Spurred on by unpredictable market trends, changing customer behaviours, and the rise of e-commerce, businesses are having to redefine their operations. One industry in particular feeling the weight of this change is retail. Research from the PWC Global Consumer...
by Kathy Gibson | Jan 9, 2024 | Trends and Analysis
The colloquial “cash is king” is a testimony to the importance of a healthy cash flow in a business. By Paul Crosland, partner at Webber Wentzel Even though most business transactions are digital today, the concept still applies when debt collection comes into play....
