Zoho has launched Zia LLM, its proprietary large language model, a no-code agent builder, Zia Agent Studio, over 25 deployable Zia agents, and a Model Context Protocol (MCP) server to open up Zoho’s library of actions to third-party agents.
Zia LLM was built in-house by leveraging Nvidia’s AI accelerated computing platform. It comprises three models with 1,3-billion, 2,6-billion and 7-billion parameters, each separately trained and optimised for contextual applicability that benchmark competitively against comparable open source models in the market.
Zoho also announced two proprietary Automatic Speech Recognition (ASR) models for speech-to-text conversion for English and Hindi. Zoho will expand language support for ASR models to enable more inclusive AI adoption across diverse regions. It will also introduce a reasoning language model (RLM).
To enable immediate adoption of agentic technology, Zoho has developed a roster of AI agents contextually baked right into its products. These agents can be used across various business activities, handling relevant actions based on the role of the user. These include Customer Service Agent for Zoho Desk that can process incoming customer requests, understand the context, and either answer directly or triage them to a human rep, providing an efficient first line of assistance.
Ask Zia, Zoho’s platform-wide conversational AI assistant, is bolstered with additional BI skills, tailored to data engineers, analysts, and data scientists, while supporting all users within an organisation. It can build end-to-end data pipelines for engineers, analyse data, create reports and dashboards in an interactive conversation mode for analysts, or help jump start building ML models for data scientists.
Zoho’s adoption of the Model Context Protocol (MCP) allows clients to securely access and interact with workflows and actions across over 15 Zoho applications.