Trends and Analysis - Channelwise

AI is the next best thing for customer experience management

Jul 31, 2020

While an omnichannel approach has become the norm across most industries, forward-looking businesses are considering the next level to gain competitive advantage. According to Andrea Tucker, research and development head at e4, to disrupt a market using omnichannel...

Outssourcing could be the answer for struggling SMEs

Jul 31, 2020

As more companies battle to stay afloat during the lingering pandemic and global economic meltdown, organisations have to examine their core mandates, identify tasks that fall outside of it, and look to outsource to third parties. This is according to Arnoux Maré, MD...

Financial reporting gets more complex as your business grows

Jul 31, 2020

Complexity is a fact of life for South African businesses of all sizes, and it’s only growing thanks to the increasing interconnectedness of companies, value chains and economies in the digital era. By Pieter Bensch, executive vice-president, Africa & Middle East...

Steady growth for logistics industry

Jul 31, 2020

The transportation and logistics (T&L) industry has observed steady growth for more than 10 years and now represents an industry worth more than $300-billion. The industry has three major challenges – agility, sustainability, and visibility – and companies...

Who’s most at risk of cybercrime?

Jul 24, 2020

The Covid-19 pandemic and lockdown has created new vulnerabilities that fraudsters and cyber criminals have been quick to exploit, IITPSA experts have warned. Speaking at an IITPSA Western Cape chapter webinar on how to become cyber resilient and more aware during...

Agile data infrastructure needed to weather Covid-19 economy

Jul 24, 2020

In the first few months of 2020, the world was spun on its axis. Faced with a challenge we had not yet encountered on such a scale before, we saw the globe come to a standstill. And as life resumed we were hit with the realisation that there is no going back to the...

Mixed emotions about going back to work

Jul 24, 2020

Going back to work amidst the Covid-19 pandemic is not a simple matter for most people regardless of how keen they are to get back to routine. Almost four months have passed since the hard lockdown began. Many have not stepped into their workplace or seen their...

Building more sustainable post-Covid businesses

Jul 24, 2020

Over recent months the Covid-19 pandemic has shown that as humans we are all connected. There are also parallels with the climate emergency we are facing: both require a global response, long-term thinking, and businesses to play their part. By Robin Fisher, senior...

Thinking of starting a business during the crisis?

Jul 24, 2020

Do you have a business idea but are reluctant to launch it in the current crisis? Why not be like the 67 160 entrepreneurs in the US who filed to set up new companies in the last week of May alone? This was a 21% increase from the same seven days in 2019 and a sign...

The secret ingredient of organisational growth

Jul 17, 2020

Resilience is the key to enabling business growth in a hostile market environment. This is the word from Christopher Palm, chief risk advisor at the Institute of Risk Management South Africa (IRMSA), who adds that in its most general human context, resilience is...

Virtual meetings are here to stay

Jul 17, 2020

By now we have all become “experts” on virtual meetings, whether they are taking place on Zoom, MS Teams or whichever platform your organisation may be using. “But the question is, are we all being as effective in these meetings as we would be if they were...

Disruptions of past few months likely to have lasting impact

Jul 17, 2020

The disruptions forced on society and businesses in the past few months may well have upended business practises as we know them, but their impacts are likely to be felt by governments and business well into the future. While this may be unsettling at first glance,...

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