Trends and Analysis - Channelwise

The driving force behind customer experience in 2020

Jul 10, 2020

Although businesses and customers might long for a return to some level of normalcy, the reality is that the changes we’re experiencing will be with us for a while. By Kerry Thomas head of customer experience at IQbusiness One thing that’s definitely here to stay is...

Did Covid-19 kill the corporate office lease?

Jul 10, 2020

The oversized conventional corporate headquarters model was already being scrutinised due to its cost implications before the arrival of Covid-19. By David Seinker, founder and CEO of The Business Exchange But that’s not only because remote working is an integral part...

Is work from home the death knell for offices?

Jul 10, 2020

One of the aspects of the coronavirus has been the sudden evacuation of offices and mass adoption of home working. As a result, some real estate investors believe the working from home experiment that’s taken place during this crisis will lead to a long-term decline...

Building resilience in times of uncertainty

Jul 3, 2020

The recent months have likely been the biggest challenge for all organisations across the continent. With almost no warning, millions of businesses – indiscriminate of size or stature – suddenly went from operating as usual to facing enormous challenges under the...

Diversification key for SME survival

Jul 3, 2020

Diversification has emerged as a key business strategy to help small to medium enterprises (SMEs) negotiate the Covid-19 pandemic and find ways to survive, innovate and even thrive. The pandemic has seen many SMEs find new markets for their products or introduce new...

SMEs need to change their attitude to technology

Jul 3, 2020

Small businesses are some of the most represented in many countries, employing millions of workers and making a huge contribution to the global economy. By Alexander Moiseev, chief business officer at Kaspersky In fact, they represent around 90% of the business...

Macroeconomic impact of Covid-19 in SA

Jul 3, 2020

South Africa should not have undertaken a wholesale one-size-fits-all lockdown of the economy in response to the spread of the novel 2019 coronavirus (Covid-19). By Christian Tipoy, Ntokozo Nzimande, Malibongwe Nyathi, Harold Ngalawa, Simiso Msomi and Adebayo Kutu on...

Governance ensures operational resilience during lockdown

Jul 3, 2020

Information technology governance builds resilient businesses. It puts in place the protocols and mechanisms that are necessary to ensure business continuity during times of upheaval and sustainability over the long term. At the same time, optimising IT resources and...

How the pandemic accelerated the workplace transformation

Jul 3, 2020

There’s never been a more interesting time to be in human resources. This was true a few months ago, before COVID-19, when Sage released the Changing Face of HR research report. By Marvin Opperman, people director of Sage Africa & Middle East The HR profession was...

New Visa initiative supports SMEs

Jun 19, 2020

Visa has launched a new initiative that aims to champion and enable entrepreneurs in South Africa, while encouraging consumers to support small businesses. Alongside a new SME resource hub, Visa has published the Covid-19 CEMEA Impact Tracker highlighting the recent...

SA can’t afford to lose SMEs to Covid-19

Jun 19, 2020

Small businesses are crucial to the economy, and if they are not assisted to survive the Covid-19 pandemic, all South Africans are likely to feel the wider socio-economic consequences. A multilateral alliance has come together to provide small businesses with tools,...

Online trading spikes during Covid-19

Jun 19, 2020

In order to meet the unprecedented spike in online demand for orders and deliveries during the ongoing Covid-19 pandemic, a strong relationship with a data storage vendor has become crucial. This is due to the nationwide lockdown and restrictions resulting in many...

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