Thought Leadership - Channelwise

The value of accountants …

Nov 10, 2019

The stereotype of accountants as bean counters is outdated. By Colin Timmis, general country manager of Xero SA and professional accountant They have a unique insight into a business and can provide unrivalled advice on how it should run. Technology has taken things...

Effective data managment key to success

Nov 10, 2019

Data is the digital age’s hottest commodity – the sheer number of high-profile breaches in the last few years bear testament to this. By Kervin Pillay, chief technology officer at Internet Solutions This makes it absolutely essential for businesses to put in place an...

Introducing ethics to the world of AI

Nov 10, 2019

AI may still be in its infancy. But there’s no question more people are beginning to feel its influence in their everyday lives. Tolga Kurtoglu, CEO of PARC, and award-winning tech journalist Kara Swisher sat down to discuss the current state of AI and how ethics can...

The primary role of a team’s ‘number two’

Nov 10, 2019

“Fernando is faster than you …” Ferrari’s infamous coded order delivered to Felipe Massa by race engineer Rob Smedley during the 2010 German Grand Prix was a clear indication that the Italian team was fully committed to Fernando Alonso, its “number one” driver. By...

Sales: retailers versus e-tailers

Nov 10, 2019

Retailers need not be scared about losing business to online retailers – and this includes relevant vendors who use retail as their consumer channel. By Paul Naidoo What they should be more concerned about is the customer experience meted out to those customers who...

Oracle Communications: more than a database

Nov 1, 2019

Far more than just a “database” company, Oracle Communications delivers a host of software and networking solutions. These assist companies to fast track their digital transformation goals with solutions that help build networks, deliver superior communications and...

Keeping your customer satisfied

Nov 1, 2019

It’s hard to believe it’s almost 50 years since Simon & Garfunkel released “Keep the Customer Satisfied”, but never have the words of the title been so true as today – especially with our moribund economy. By Guy Whitcroft As so many studies have confirmed,...

Cybercrime has become a social game

Nov 1, 2019

Today, there are many ways an attacker will try and compromise a corporate network, but in the end, the individual is the highest risk factor. Attackers will take whatever means necessary to break into a network and steal information, and the most popular, and most...

Data is more important than ever for customer experience

Nov 1, 2019

In today’s world, the margin between businesses that thrive and those which merely survive is growing increasingly narrow. By Brent Haumann, chief experience officer at Striata Competing on factors such as price, availability, and quality is difficult, leaving...

Best practice in the event of a data breach

Nov 1, 2019

We’ve all heard the famous prophecy that states: if we fail to prepare then we must prepare to fail. This statement is never more relevant than in the event of a data breach. By Steve Benton, BT deputy CSO, GM cyber and physical security operations and programmes In...

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