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Intelligent interactions give financial customers better service

The bank of the future is one that’s capable of using intelligence, automation and technology to meet the hyper-personalisation demands of the customer. By Wynand Smit, CEO of INOVO The bank of the future is described by McKinsey as one that can leverage automation...

Conflict of interest, moonlighting and the duty of good faith

A recent judgment in the Labour Appeal Court (LAC) has re-emphasised that employees have a duty of good faith to their employers, by disclosing material activities that may result in a conflict of interest. By Mpumelelo Nxumalo, partner; Kgololego Pooe, associate;...

Trends that will shape banking beyond the watershed

Many of history’s watershed moments – the printing press, the steam engine, the internet – were only recognised as major changes in hindsight. But in banking, there is real-time recognition that the COVID-19 pandemic has irrevocably changed the industry....

Digital transformation is about more than the technology

In the post-pandemic world, digital transformation is not just a competitive differentiator and more of a necessity. By Sumit Kumar Sharma, enterprise architect and head of advisory services at In2IT However, digital transformation is not just about implementing...

The benefits of ‘green building’

The phrase ‘green building’ is often associated with our interaction with the environment, responsible use of resources, reducing our carbon footprint, adopting eco-friendly habits and improving our quality of life. By Rujeanne Swanepoel, inspection body quality...

What does the future of education look like?

Despite the challenges, we saw institutions like SACAI (the distance learning examination board) announce record matric results for 2021. By Louise Schoonwinkel, MD of Optimi Home Many learners are still on track and are progressing with their educational careers...

Rebuild your business and improve resilience for 2022

Businesses and consumers alike have had to weather several shocks over the past two years. Zane van Rooyen, Product Marketing Manager at field sales management CRM and mobile ordering app Skynamo, advises on how businesses can make 2022 a year for rebuilding and...

Non-residents and the process of tax emigration

The year 2021 is now coming to an end and it was a rollercoaster ride for South Africans who are living and working abroad. By Reinert van Rensburg, expat tax specialist at Leap Group  The year 2021 has now come to an end and it was a rollercoaster ride for South...

Mohale: SA is at an important turning point

South Africa’s current socio-economic realities, coupled with the results of the Zondo Commission’s report on state capture, are telling characteristics of a ‘failed state’ – one that can only be pulled back from the precipice by decisive action and single-minded...

Success metrics for salespeople have changed

Salespeople in South Africa have dealt with unprecedented disruptions, new ways of working, changing customer expectations, and more. But in a landscape shrouded by uncertainty and doubt, they’ve persevered through it all. By Robin Fisher, senior area vice president...

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