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Key focus areas for a successful business today

It was the legendary Jack Welch who said: “If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction, and cash flow.” By Guy Whitcroft Whether, or not, you agree with his leadership style, there’s little question...

The fascinating story behind March’s Kyalami debut

March Engineering was a racing car constructor that began operations in the UK in September 1969. It was set up by amateur racing drivers Max Mosley, Alan Rees and Graham Coaker in partnership with engineer and racing car designer Robin Herd. The company name is an...

Unlocking the benefits of device and connectivity management

By Ross Hickey – Previously, I discussed the importance of device and connectivity management, what it means for a business, and how to deploy solutions that deliver value for your organisation. In this article, the spotlight turns to the benefits of this...

Field service management for a digital future

Customer service has become one of the key differentiators for any organisation trying to remain relevant. By Heman Kassan, Chief Commercial Officer of Technodyn The past two years have seen people become more informed about products and services while expecting a...

SMEs can learn from imminent entry of Amazon

Leaked documents detailing the forthcoming launch of ‘Project Fela’ – a new marketplace with its own membership programme owned by Amazon – has prompted much industry speculation and debate around the role that competition plays in sector development. In this key...

The strength of your competitive streak depends on a true service culture

Business leaders often speak of ‘ensuring the best customer experience’ and ‘achieving world-class service levels’, but these ideas are no longer just ideas. In today’s market, these are now non-negotiables and the sooner businesses instil a true service culture, the...

The lasting Leyton House legacy

A lifeline was thrown to the March Formula One team by Leyton House, a Japanese real estate company, which decided to sponsor the floundering team ahead of the 1987 season. By Graham Duxbury The Leyton House brand was owned by Akira Akagi, a Korean, who, it is said,...

All you need to know about cybersecurity for your SME

In today’s interconnected world, effective cybersecurity is as important to the success of any business as capital funding, skills mix, innovation and good management. By Siyabonga Mabuza, head of cyber security at 4th Industrial Revolution Incubator (4IRI) This is...

How to tackle mental health in the workplace

“You cannot pour for others unless your own jug is full,” says Vukani Mngxati, CEO of Accenture in Africa. It is a simple metaphor used to describe his attitude toward mental health in the workplace. He openly speaks about going for therapy to help manage stress,...

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