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Field service management for a digital future

Oct 21, 2022

Customer service has become one of the key differentiators for any organisation trying to remain relevant. By Heman Kassan, Chief Commercial Officer of Technodyn The past two years have seen people become more informed about products and services while expecting a...

SMEs can learn from imminent entry of Amazon

Oct 21, 2022

Leaked documents detailing the forthcoming launch of ‘Project Fela’ – a new marketplace with its own membership programme owned by Amazon – has prompted much industry speculation and debate around the role that competition plays in sector development. In this key...

The strength of your competitive streak depends on a true service culture

Oct 21, 2022

Business leaders often speak of ‘ensuring the best customer experience’ and ‘achieving world-class service levels’, but these ideas are no longer just ideas. In today’s market, these are now non-negotiables and the sooner businesses instil a true service culture, the...

The lasting Leyton House legacy

Oct 21, 2022

A lifeline was thrown to the March Formula One team by Leyton House, a Japanese real estate company, which decided to sponsor the floundering team ahead of the 1987 season. By Graham Duxbury The Leyton House brand was owned by Akira Akagi, a Korean, who, it is said,...

All you need to know about cybersecurity for your SME

Oct 21, 2022

In today’s interconnected world, effective cybersecurity is as important to the success of any business as capital funding, skills mix, innovation and good management. By Siyabonga Mabuza, head of cyber security at 4th Industrial Revolution Incubator (4IRI) This is...

How to tackle mental health in the workplace

Oct 21, 2022

“You cannot pour for others unless your own jug is full,” says Vukani Mngxati, CEO of Accenture in Africa. It is a simple metaphor used to describe his attitude toward mental health in the workplace. He openly speaks about going for therapy to help manage stress,...

Think global, act local to remedy procurement myopia

Oct 7, 2022

Procurement myopia can be a death sentence for an organisation. This has never been more true than in today’s fragile, post-pandemic and disruption fraught business environment, where economies are still reeling, and business resilience and innovation are more...

This challenge dominates the African print industry

Oct 7, 2022

The dominant theme in Africa’s print industry is currently logistics and supply. Like the critical shortages we have seen in the chip industry, there simply is not enough stock of printers and much print-related equipment. By Chris de Beer, Africa regional manager at...

Technology can help the channel be more sustainable

Oct 7, 2022

Sustainability has become one of the biggest environmental, economic and social drivers for businesses worldwide. by Ronald Ravel, director B2B at Dynabook South Africa No longer just a catchphrase, organisations today are taking the issue seriously, and committing to...

How to build a successful business in Africa

Sep 30, 2022

Several economists have referred to Africa as the ‘next global growth market.’ A number of findings support this claim – according to the World Bank, six of the 10 fastest-growing economies in the world are in African countries. Furthermore, over the past decade,...

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