Nokia has expanded its SaaS-based Fixed Network solutions suite with the launch of AVA Fixed Network Insights that will enable operators to strengthen their customer service offering while reducing operating costs.
Using AI/ML insights powered by Bell Labs algorithms across DSL, fibre, and fixed wireless access networks, AVA Fixed Network Insights provides operations and customer care teams with automated recommendations to proactively identify and remotely resolve problems within both home and access domains before they lead to network service problems; and to reduce call handling times and improve first call resolution.
Through services consumed purely on demand through a subscription, Nokia’s approach to telecom SaaS is about enhancing operators’ ability to launch new services faster, improve time to value more quickly, and cut complexity. It also avoids large, up front investments and the need to perform on-site software maintenance and updates.
AVA Fixed Network Insights is expected to eventually entail chatbot-driven support through easy-to-implement recommendations that can be utilised by the end-user without the need for onsite or remote technical support.