LanDynamix says companies trying to quantify the cost of downtime all too often make the mistake of tackling it from a technology perspective, when in fact it is a financial and business issue.
The company has developed a cost of downtime calculator that defines the financial and operational terms of a technology failure.
It takes into account two types of rand costs: human cost and profitability.
The human cost is relevant because the business is essentially paying the employee for idle time during IT failures.
When a team responsible for generating revenue is impacted by an IT failure the loss of hourly profitability can be measured.