Atlassian’s Jira software development tool facilitates the creation of more integrated, agile teams, according to local partner Obsidian Systems.
Jira can integrate all emails across the business to provide line of sight for everything happening in the organisation. It also enables the building of more sophisticated reports that empower decision-makers with the knowledge of where to proactively address issues before they impact on the customer experience.
Jira can monitor everything from network performance to services being delivered and send alerts if customers are down even before they realise it.
Even if departments work on different systems, Jira can integrate everything to ensure they “talk” to one another. This ensures that the company has one trusted source of information. And because it is a cloud-based solution, it can easily scale to the demands of the business.