Features - Channelwise

Most South Africans struggle with workplace stress

Jan 19, 2024

A massive 85% of South Africans grapple with stress at their jobs – but that only 39% of employees find their wellbeing programmes “fairly effective”. This is according to a new survey by insuretech YuLife and IPSOS, which shares that another 32% of respondents...

Companies fall short of global net zero targets

Jan 19, 2024

Governments and industry must deliver transformative change on net zero but are currently hamstrung by significant barriers, including global public debt, domestic tensions, increased opposition to decarbonisation plans, and the need to guarantee energy supply,...

Tech giants could displace automotive OEMs

Jan 19, 2024

By Dr James Edmondson – The automotive market is a huge industry, and its evolution has spawned several giant corporations with many sub-brands, many of which are household names. However, the automotive industry is arguably undergoing the greatest technological...

Retailers fail to meet shopper needs, expectations

Jan 9, 2024

As the retail landscape faces mounting pressure from evolving consumer expectations and economic headwinds, a new global study from the IBM Institute for Business Value, reveals a widening gap between shopper demands and the current retail offering. The third biennial...

Master customer touchpoints for retail success

Jan 9, 2024

By Isaac Akanni – In recent years, retail and e-commerce businesses have adapted to the increasing influence of digitalisation. Customers now demand user-friendly digital interactions, with little tolerance for inconveniences. Surprisingly, 86% of customers are...

Digital transformation brings new value to customer experience

Jan 9, 2024

By Wayne Toms – The advent of a hyper-connected, digital world has changed the way businesses and their customers interact. Far from just “leveraging” some digital tools to make life easier for customers, it is fair to say that the modern consumer insists on...

Don’t expect brand loyalty in today’s retail environment

Jan 9, 2024

Spurred on by unpredictable market trends, changing customer behaviours, and the rise of e-commerce, businesses are having to redefine their operations. One industry in particular feeling the weight of this change is retail. Research from the PWC Global Consumer...

Behind the scenes with Exclusive Networks

Jan 9, 2024

It’s been just on two years since specialist value-added distributor Networks Unlimited became the local arm of Exclusive Networks. Kathy Gibson caught up with Anton Jacobsz, MD of Exclusive Networks Africa, to find out more about the thinking behind the move, and...

Digital wallets a financial services enabler in Africa

Jan 8, 2024

By Juan Seco – The recent GSMA 2023 State of the Industry Report on Mobile Money highlights how mobile money has become a mainstream financial tool in many African countries. Since 2022, more than 184-million people across the continent have embraced mobile...

SA’s financial sector suffers highest losses from data breaches

Nov 19, 2023

IBM Security has released its annual Cost of a Data Breach Report, showing the average data breach cost for South African organizations reached R49,45-million in 2023 – an all-time high for the report. This represents an 8% increase over the last three years and a 73%...

Selling the cloud demands a new type of salesperson

Nov 19, 2023

The traditional sales model – sell them on the benefits, close the sale, deliver the product – is outdated in the digital world. Modern salespeople require different skills and far greater knowledge to sell the cloud, writes Andrew Cruise, MD of Routed....

Fight fraud without impacting customer experience

Oct 27, 2023

By Mark Wells – The continual growth in online fraud has led to a shift in financial services and telecommunications business priorities. Experian’s latest research report shows that nearly three in four senior decision-makers are now prioritising investments to...

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