Features - Channelwise

Customer experience the competitive advantage for business today

Jul 29, 2022

Companies need to ensure greater customer experiences by powering end-to-end customer engagements across the entire customer journey if they want to stay ahead, writes Estiaan van der Merwe, principal engagement consultant at Decision Inc. Now, more than ever, the...

Time to transform the customer experience

Jul 29, 2022

Take off those rose-tinted spectacles and start looking at your business the way your customers do, writes Chris Ogden, CEO of RubiBlue. Do you know what your customer’s need? Have you really looked at their problems and challenges and asked yourself how your product...

E-commerce merchants can take their businesses to the next level

Jul 21, 2022

Growing from a small or mid-sized ecommerce store to a significant player in the market takes time, the right strategy and – most importantly – consumer trust. Deloitte Digital’s report ‘Digital Commerce Acceleration: Increased online purchases present new...

A focus on customer care pays off for Syntech

Jul 21, 2022

It’s said that the only constant in life is change, and this certainly holds true for technology. Channelwise caught up with Ryan Martyn, founder and director of Syntech, to talk about the changing world of technology, new consumer requirements, emerging partner...

RPA as a service extends bot benefits

Jul 21, 2022

Robotic process automation (RPA) is quickly becoming the must-have tech solution for companies across the board – and resellers are finding novel ways to provide their customers with bot solutions. Bots are proving their value in performing tedious or repetitive...

Micron and Syntech take the guesswork out of components

Jul 21, 2022

Although it’s the world’s fourth-largest semiconductor manufacturer, and the third-largest memory company, you might not have heard as much about Micron as you should have. Despite its low profile, Micron is truly a force to be reckoned with: last year it posted...

Ecoteq launches new G&G brand into SA market

Jul 21, 2022

A new player is challenging the status quo in the consumables and printer market in South Africa. The G&G brand is Ninestar Corporations longest standing brands since 2000. Ninestar has an express aim to become the third-biggest printer manufacturer in the world....

Its time to take your cybersecurity seriously

Jul 21, 2022

In today’s world, it has become a necessity to keep your data and technical infrastructure secure as you cannot run your business without it. As technology has advanced through engrained automation to allow for better efficiency and streamlined operations, so did...

Epson celebrates 80 years of creating sustainable futures and enriching people’s lives through technology

Jul 21, 2022

From printers to projectors, Epson’s technologies have continuously focused on improving and enriching people’s lives across the world, including in South Africa. This year, celebrating its 80th anniversary, the global technology leader reflects on the industry...

Stay in good financial health by planning

Jul 1, 2022

Sound financial planning can make or break a business. It can also give insight to a business’ financial wellbeing through identifying potential problem areas that could impact its survival. By developing a strong financial plan, SMEs are also better positioned to...

Hybrid working without culture is not enough

Jul 1, 2022

The South African government may have ended the State of Disaser, but now that employees have experienced remote working, many don’t want to return to the office, leading companies to opt for hybrid work. As a result of the pandemic, employees are more willing to...

How to grow your business in Africa

Jul 1, 2022

Securing meaningful, sustainable growth in Africa requires a precise skillset with an airtight strategy, the right product fit with a tailored understanding of the market, and crucially, forward-looking leadership. Marilyn Moodley, country leader for South Africa and...

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