Check Point Software Technologies has launched its first AI Agent. Called the Ticket Enrichment AI Agent, interfacing with popular platforms like ServiceNow and Jira.
Here’s how Ticket Enrichment works:
- Streamlined Ticket Management: The agent integrates seamlessly with platforms like ServiceNow and Jira, automating administrative tasks such as researching or checking logs and policies, which accelerates resolution times and enhances support efficiency.
- Enhanced Support Efficiency: By enriching support tickets with relevant information, the AI agent accelerates resolution times and boosts the overall effectiveness of your support operations.
- Smarter support: Acting as a diligent virtual intern, the agent communicates with users when needed and enriches tickets with actionable insights.