Salesforce is launching Agentforce for Field Service, a digital labor platform built for field service, that augments dispatchers and technicians with trusted AI agents to eliminate scheduling bottlenecks and tackle routine, time-consuming tasks.
Agentforce integrates seamlessly into existing data systems and user interfaces, autonomously scheduling appointments, assisting with filling schedule gaps, troubleshooting in real time, and summarising job reports.
And, with audio playback and natural language voice commands, field technicians can conveniently interact with Agentforce and consume information while on the move.
THe agentic AI technology uses pre-built topics and actions and is underpinned by Salesforce’s Data Cloud, to ground Agentforce’s responses in accurate and timely information. The Atlas Reasoning Engine converts this raw data and metadata into intelligent actions.
Agentforce for Field Service enables businesses across any industry, and works with Salesforce’s industry clouds such as Manufacturing Cloud, Energy & Utilities Cloud or Communications Cloud, to: schedule appointments, resolve schedule gaps, listen and work on the go, troubleshoot issues onsite and wrap-up jobs.